All Aboard!!

Book your ticket now for the fast track to reporting success.

Effective September 1, 1999, Liveware Publishing, Inc. took over publication of R&R Report Writer and Arpeggio from Wall Data Inc.  Liveware has worked with hundreds of R&R and Arpeggio users over many years and are completely committed to the products.  We are releasing product updates and seeking partnerships with all users.  The launches of R&R Version 8.1 Xbase Edition and SQL Edition have established the first members of the Liveware product family.

Most users can easily see the great potential for R&R to allow them to unlock their data from the application-specific views under which they are often constrained.  Some users require only the occasional access of the F1 help key, while other users need something more.  We offer a range of support resources to fit every user’s needs: everything from a tutorial manual to “jump start” your reporting skills to an “on-site” consultant to focus specifically on your organization’s needs.

All Aboard!!

We have created a new service offering called “All Aboard!!” that includes “Live” delivery of your R&R product by a trained R&R consultant along with custom installation and quick-start on-site service to get you up and running.  Rather than offering a generalized training agenda, we will instead be driven by the specific needs of the user. 

A typical “All Aboard!!” session would include: 

	Meeting with relevant stakeholders (system administrators, department users, management involved, etc.)
	Discuss purpose of visit and review/set expectations
	Determine technical information  (associated with installations, configurations, etc.)
	Perform an analysis of your Company's application software for use with R&R.
	Custom, critical report development
	Confirmation of Results
	End-user classroom training or tutorial sessions with stakeholders

To participate in this program, clients are required to sign up for a Support Upgrade Account to cover ongoing R&R product support and to handle any issues that might arise after the departure of the consultant.  Prior to delivery, Liveware will conduct a brief consultation to outline the application environment and basic reporting requirements of the client. Call 800-936-6202 or 302-791-9446 to speak with a sales consultant. Pricing is based on your requirements.  

Technical Support

We offer the following support options.  We believe these options are the fairest way to deliver first-class support.

Option 1 -- Pay per call

The fee for support is $100 per hour, with a minimum charge of $10 per call.  Payment will be by credit card (VISA/MC/AMEX). This service is available to all callers.  We will supply a toll-free 800 number for easy access.

Option 2 -- Support / Update Account (SUA)

When you set up an SUA account with a minimum of $125, you will receive an account number for use throughout your organization.  We will supply a toll-free 800 number for fee-based support.  The SUA provides the following benefits:

	The fee for support is reduced to $80 per hour.
	The first call is free, with the opening of the SUA account.
	One FREE copy of Relate and Report: Your Guide to Reporting with R&R. (350 pages, a $60 value) is included.
	When Liveware Publishing releases a program update, you may apply any unused portion of your SUA to update licenses at a discounted rate.  The balance of your SUA never expires!

Policies for All Support

Customers with or without SUAs will not be charged for the following support areas:

	Issues involving installation of the product within 60 days of license or upgrade purchase.
	Issues involving a defect, bug or failure of the R&R product.
	Customer service issues such as tracking product shipments, product updates, etc.
	Use of our Web site for FAQs and Technical Bulletins.

Support fees will be charged for the following (except as directly related to the above):

	“How-to” questions and help developing reports and applications.
	Connecting to and accessing databases for use with R&R and Arpeggio.
	Problems resulting from the underlying application or databases.
	Problems resulting from Microsoft® Windows®, including system lock-up, GPFs etc.

Relate & Report Books                    $60 per volume, or $100 for both

Your Guide to Reporting with R&R (Volume One)     360+ pages                                

Written by an R&R expert, this easy-to-read book covers all aspects of designing, building and creating the most common types of reports with R&R.

The R&R Cookbook (Volume Two)    320+pages                                                             

This volume presents 'how-to' examples for a wide variety of reports, covering intermediate to advanced techniques for getting you data out in the format that best suites your purpose.