FOR IMMEDIATE RELEASE
November 1, 1999 -- Liveware Publishing is pleased to announce the return of Kathleen Fleming (nee Keller) to the R&R community. She joins Liveware Publishing as Director of Technical Support and will be responsible for delivering first-rate support to R&R Report Writer and ARPEGGIO users. Kathleen has been working with R&R since Version 2 and is well known for delighting Concentric customers for eight years with her friendly, personable and knowledgeable service.
The reaction from Liveware Publishing partners has be overwhelmingly positive. Jim Porzak, President of Information Interface System, Inc. said, "I am overjoyed Kathleen Fleming is joining Liveware Publishing as Director of Technical Support. Her product knowledge and dedication to service are unparalleled. Liveware Publishing has again shown its commitment to restoring R&R Report Writer as the first choice of end users and application developers alike."
Howard Hammerman, President of Hammerman Associates, Inc. declared "R&R users of the world, rejoice! Liveware, the new publishers of R&R Report Writer and ARPEGGIO has just announced that they have hired Kathleen Fleming to Director of Technical Support. R&R users from the BW (Before Wall Data) age will remember her as Kathleen Keller. Kathleen was the person who managed the Compuserve forum dedicated to R&R. She was always there as the user’s advocate providing endless, high quality and patient support to users scattered throughout the world. She was a reliable source for patch files, updates and sage advice. The fact that Liveware made the extra effort to recruit this invaluable resource demonstrates their commitment to revitalizing the product line."
Kathleen will provide assistance to customers under the new Liveware Publishing Support/Upgrade Account program. This innovative tech support program is a great way to have quick access to expert help in the most cost-effective way. For more information about Liveware Publishing's Technical Support options, or to sign up for a Support/Upgrade Account view the Tech Support Web page.
Another new member of the Liveware team is Carole Whitaker, Customer Service Representative. Carole will answer incoming calls and help direct customers to the appropriate person or handle service requests herself. Together, the addition of Kathleen and Carole will help Liveware Publishing meet the expanding needs of our vibrant and growing customer base.
Liveware Publishing, a Wilmington, Delaware-based software publishing and consulting firm is dedicated to reporting for business applications. Founded in 1990, Liveware has served hundreds of companies as a resource for implementation of business applications and their strategic reporting requirements.
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