Why do I have to upgrade my R&R to ReportWorks Infinity

to work with Mail Order Manager (MOM) v6?!

When Dydacomp,. the publishers of Mail Order Manager (MOM), developed that program's version 6, they did so under Microsoft Visual FoxPro Version 9, which has new field types for its tables. Dydacomp chose to change some table's existing field types from regular integer fields, which R&R reads as numeric values, to "auto-increment integer" field types, which FoxPro v9 codes differently. The field names have not changed. Auto-increment integer fields make it easier to code software to assign the next sequential number, for items such as invoices, which is why this field type was added to FoxPro and Dydacomp chose to use it.

Liveware has had to re-code R&R's xBase Report Designer and Runtime modules to recognize and address auto-increment integer (and other) new FoxPro field types. We have done so in our upcoming release, but have produced a "patch" program that incorporates the necessary changes now. The patch will only work for Report Designer and Runtime v12.0.002, which is our current release of R&R ReportWorks Infinity.

What if I already have R&R ReportWorks Infinity?

Simply call us at 800-936-6202 and arrange for us to email this patch to you. There is no charge for ReportWorks Infinity licensees for this patch or any future update.

What if I have an older R&R version with MOM v6?

Any report that references a table that contains an auto-increment integer field will not load and return an error. Most key MOM v6 tables do contain at least one auto-increment integer field, so you probably will not be able to use or create any reports.

What if I want to continue to use R&R and my reports -- and create new reports -- with MOM v6?

Your only option to continue to use R&R is to upgrade to R&R ReportWorks Infinity and request the patch. (When we release our new version, v12.1, you will no longer need to apply the patch since that version will incorporate the changes.) As with all ReportWorks Infinity licenses, all future updates are FREE.

If I installed ReportWorks Infinity and the patch, do I have to change my reports?

No report changes are needed. R&R reads the same field names and treat them as numeric fields, just as it did before.

What if I don't have R&R yet and I want to use now with MOM v6?

Simply purchase an R&R license and then apply the patch.

How do I order the upgrade?

Call us at (800) 936-6202 x204, or use this link to access our on-line order form.  Order Now!

You can also fax your purchase order to: (302) 791-9470.

 

You can visit the Dydacomp website at http://www.dydacomp.com for more information about Mail Order Manager.