Sales Q&AIntroductionBelow are some commonly asked sales questions about purchasing R&R ReportWorks. For product usage questions and answers, refer to the Frequently Asked Questions page or the product documentation page. Q) How is ReportWorks Licensed?
A)
ReportWorks is licensed for
concurrent report design use. This means that one serial number must be
available for each person developing or modifying reports
simultaneously on a network. No additional serial numbers are required to
run reports via the ReportWorks runtime engine, as it is licensed for
unlimited use and distribution at no cost. The runtime engine is included with
ReportWorks. Q) How are new ReportWorks licenses installed? A) The R&R installation program automatically installs the software and licensed serial numbers. The first copy installed, whether it is a single user or a multi-user pack, includes all of the software, support files, and the serial number/s for the product installed. Additional users can be added quickly and easily by purchasing additional licenses and then simply entering them using the User Management program. Q) How does ReportWorks track concurrent users? A) ReportWorks automatically meters Report Designer usage as users enter and exit the Report Designer. If all of the available serial numbers are currently in use, ReportWorks not allow additional users to the Designer and will give a no available network user id error. You can view the number of installed licenses and their current usage by running the User Management program from the Report Designer program group. Q) Is there a separate upgrade version available if I am migrating from a previous R&R release? A) There is separate upgrade part number with reduced upgrade pricing for users who can supply proof of ownership of a previous R&R version. The upgrade however is installed just like a full new product. You do not need to install the upgrade on a machine containing your previous release. Q) Are reports created in earlier R&R versions upwardly compatible with the latest ReportWorks release? A) Yes. Reports created in all earlier releases of R&R (even as far back as the DOS version) can be opened, viewed, and edited in the latest ReportWorks release. Any changes that are made will need to be saved in a ReportWorks (.RRW or .RSW) report file. You will be prompted in the Designer with a Save As message when you try to save a report that was opened from a earlier report library file. Q) Do I need to open and save all of my old reports individually or is there a utility that will convert them for me? A) ReportWorks includes a simple menu driven conversion utility that will allow you to convert from older report formats to ReportWorks. Q) Does ReportWorks come with a manual? A) ReportWorks does not include a printed manual. Instead all of the documentation is provided in PDF format. These PDF files are not installed but can be found in the \PDFDOCS folder of the installation CD. There is also a copy of the latest Adobe Acrobat Reader in that folder. There is also context sensitive on line Help built into the program itself. Q) Can I give reports to others to run? A) Yes. ReportWorks includes report viewer executable that can be freely distributed to an unlimited number of users. The Viewer allows users to run reports that have been created in the Report Designer without requiring the availability of a ReportWorks designer license. The viewer also allows end user input of a wide number of report values such as selection of an output destination or record selection criteria. The Viewer can be called using a simple Windows shortcut or by using one of several application programming interfaces. ReportWorks includes a menu driven Quick Runtime Shortcuts utility program along with extensive documentation on Developing Applications using the Report Viewer. Q) What is the difference between ReportWorks, the ReportWorks Viewer and ReportWorksLite? A) ReportWorks is the full licensed Report Designer product that allows you to design reports. ReportWorks includes the unlimited use ReportWorks Viewer that allows users to run reports created in the Report Designer without the use of a ReportWorks license. ReportWorksLite is separately purchased low cost product that is positioned between the Report Designer and the Report Viewer. The Lite version uses the same user interface as the Report Designer and allows users to make and save limited design type changes to existing reports without being able to alter the report’s underlying structure. The audience for Lite is typically a current Viewer user who would like additional control to the format of the reports that they currently run.
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